Privacy Policy

Introduction

RCM-X LLC ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our No-Show Prediction System (the "Service").

HIPAA Compliance

As a healthcare service provider, we are committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We implement appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of protected health information (PHI).

Information We Collect

Protected Health Information (PHI)

  • Patient demographic information (name, date of birth, contact information)
  • Medical record numbers and account identifiers
  • Appointment scheduling information
  • Insurance information
  • Health status and medical history related to appointment attendance

User Account Information

  • Username and authentication credentials
  • Two-factor authentication settings
  • User role and access permissions
  • System usage logs and activity records

How We Use Your Information

We use the collected information for the following purposes:

  • Healthcare Operations: Predict patient no-show likelihood and optimize appointment scheduling
  • System Security: Authenticate users and maintain secure access controls
  • Quality Improvement: Analyze system performance and improve prediction accuracy
  • Compliance: Meet legal and regulatory requirements under HIPAA and other applicable laws
  • Communication: Send necessary notifications about system updates and security alerts

Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: All data is encrypted in transit using TLS and at rest using industry-standard encryption
  • Access Controls: Role-based access with mandatory two-factor authentication
  • Audit Logs: Comprehensive logging of all system access and data modifications
  • Physical Security: Servers housed in secure, monitored facilities
  • Regular Updates: Continuous security monitoring and timely software updates

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

  • With Your Healthcare Provider: As necessary for treatment, payment, and healthcare operations
  • Legal Requirements: When required by law, court order, or legal process
  • Business Associates: With HIPAA-compliant service providers under appropriate agreements
  • Emergency Situations: To prevent serious threat to health or safety

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with applicable healthcare regulations and professional standards.

Your Rights

Under HIPAA and applicable privacy laws, you have the right to:

  • Access your protected health information
  • Request corrections to inaccurate information
  • Receive an accounting of disclosures
  • Request restrictions on certain uses and disclosures
  • Request confidential communications
  • File a complaint if you believe your privacy rights have been violated

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

RCM-X LLC
Privacy Officer
Email: [email protected]
Phone: (555) 123-4567

HIPAA Notice of Privacy Practices

This Privacy Policy serves as our HIPAA Notice of Privacy Practices. You have the right to receive a paper copy of this notice upon request. To file a complaint regarding our privacy practices, contact our Privacy Officer at the address above or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.